Overview
Queen Play Casino is an online gaming platform established in 2019 by Market Innovations Limited, a company registered under Maltese law with registration number C77751. The casino operates on a Curacao eGaming license ( sublicense GLH- 100) and has its head office located at: Level of Monegasque Mansion, Triq il-Kbir, Birkirkara BKR9031 Malta.
Registration
To start playing Queen Play games and using the platform’s features, users must register an account. The registration process is straightforward and can be completed in a few steps:
- Visit the Queen Play website (www.queenplay.com)
- Click on “Sign-up” button located at top right corner
- Enter personal details (name, date of birth, email address, phone number)
- Create account credentials (username and password)
Once registered, users can access the platform’s features, including browsing games, depositing funds, withdrawing winnings, and using various bonuses. For a more detailed guide to registration process with step by step tutorial, see section "<b>Account Features>,''
Account Features
After creating an account on Queen Play Casino, users can enjoy a range of features that enhance their gaming experience. Some key features include:
- Game Selection: Access to hundreds of slots games, live casino options ( Roulette, Blackjack, Baccarat etc.), and table games
- Personal Account Manager: Users are assigned a dedicated account manager who assists with queries and helps manage their gaming preferences.
- Deposit/Withdrawal Options: Multiple payment methods ( Visa, Mastercard, Skrill, Neteller) for convenient transactions
- Rewards Program : Earn cash rewards from loyalty points earned through play history
Bonuses
New players can benefit from two initial welcome offers:
- First Deposit Bonus:
- 100% match up to €/$300 + free spins.
- New Players must activate this bonus in the Cashier section of their account
- Free Spins: Claim a maximum of 20 free spins on top slot games
Additionally, users receive daily free spin and cash offers sent by email or via the site’s push notifications system.
Payments
For ease of deposits/withdrawals Queen Play Casino accepts multiple methods:
- Credit Cards (Visa/Mastercard)
- EWallets (Neteller/Skrill/PayPal
- Bank Transfers
All deposit options are subject to minimum €/$10 threshold and maximum amount is set at 5,000 euros per transaction.
For a more detailed overview of accepted payment methods visit our website or consult with one of the friendly customer support agents for advice on specific situations.
Withdrawals
Once a withdrawal has been approved by Queen Play management team it typically takes between 2-3 working days. This timeframe allows sufficient time to verify deposits and secure transactions.
When withdrawing winnings, users are requested:
- Clear their account balance : Withdraw the amount from user’s balance.
- Identify & provide required documents (copy of passport) when amounts exceed a minimum threshold.
For further guidance on all withdrawals-related matters please see our help section or ask an advisor.